Return & Refund Policy

You have 30 calendar days from the date you receive your order to initiate a return. After this period, we cannot accept your return request.

For seasonal items purchased during promotional periods (e.g., holiday collections), the return period is extended to 45 days from receipt to accommodate gift-giving occasions.

To be eligible for a return, items must meet the following conditions:

• Items must be in their original condition, unworn, unwashed, and unused
• All original tags, labels, and packaging must be intact
• Shoes must be returned in their original box, which must be in pristine condition
• Accessories (belts, scarves, etc.) must have all original packaging and tags
• Items must be returned with all accompanying items (e.g., care cards, dust bags)

We reserve the right to refuse returns that do not meet these criteria.

The following items cannot be returned for hygiene, safety, or customization reasons:

• Undergarments and swimwear (unless unopened and in original packaging)
• Personalized or custom-made items
• Face masks and beauty products
• Items marked as "Final Sale" or "Non-Returnable"
• Items purchased from clearance sections with discounts over 50%

These restrictions comply with health and safety regulations and are clearly indicated on product pages prior to purchase.

To initiate a return, please follow these steps:

You are responsible for return shipping costs unless the return is due to our error (e.g., defective item, wrong item sent).

We recommend using a trackable shipping method, as we are not responsible for items lost or damaged during return shipping.

Once we receive and inspect your returned items, we will process your refund according to the following timeline:

• Inspection and processing: 3-5 business days after receipt
• Refund initiation: Within 1 business day of approval
• Refund completion: Depending on your payment method, 3-10 business days for the funds to appear in your account

Refunds will be issued to the original payment method used for purchase. We cannot issue refunds to alternative payment methods for security reasons.

Original shipping charges are non-refundable unless the return is due to our error. Return shipping costs are only refunded if the return is due to our error.

If you received a discount code or promotion with your original purchase, the discount will be prorated in your refund amount based on the returned items.

If you receive an item that is damaged or defective, please contact us within 7 days of delivery with the following information:

• Order number
• Photos of the damage or defect
• Description of the issue

We will provide a prepaid return label for damaged items and process a full refund or send a replacement item at no additional cost, at your discretion.

We cannot accept claims for damage caused by improper use, washing, or handling after delivery.

If you receive the wrong item (incorrect style, size, or color), please contact our customer service within 7 days of delivery.

We will arrange for the correct item to be shipped to you at no additional cost, and provide a prepaid return label for the incorrect item.

Please do not wear or use incorrect items, as this may affect our ability to accept the return.

For international orders, the same 30-day return period applies from the date of delivery.

International customers are responsible for all return shipping costs, import duties, and taxes. These charges are non-refundable.

We recommend using an international courier with tracking capabilities. NGWORLD is not responsible for items lost in transit or delayed by customs.

Refunds for international orders will be processed in the original currency, excluding any international transaction fees which may be deducted by your bank or credit card provider.

For items purchased through third-party platforms (Amazon, Shopify, eBay, Temu), additional conditions may apply:

We recommend reviewing the specific return policies of the platform where you made your purchase, as their policies may take precedence.

If you have any questions about our return policy or need assistance with a return, please contact our customer service team:

For international return inquiries, please contact us at admin@ngworld.co.uk.