Shipping Policy

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Processing time does not include shipping time.

During peak seasons (e.g., Black Friday, Christmas), order processing may take 3-4 business days. We recommend placing holiday orders at least 2 weeks in advance to ensure timely delivery.

You will receive a confirmation email once your order has been processed and shipped, including tracking information.

We offer several shipping options for domestic orders within the United Kingdom.

Delivery times are estimates provided by our shipping carriers and do not include order processing time.

We ship to over 150 countries worldwide. International shipping options and costs vary by destination.

Import Duties and Taxes

International orders may be subject to import duties, taxes, and customs charges, which are the responsibility of the recipient. These charges vary by country and are not included in the product price or shipping cost.

We are not responsible for delays due to customs inspections. For more information on duties and taxes, please contact your local customs office.

Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to track your package.

To track your order manually:

1. Visit the confirmation email or order placed through third-party platforms Order Tracking page
2. Enter your order number and email address
3. Click "Track Order" to view the current status

Tracking information may take 24-48 hours to update after your order is shipped. If you have not received tracking information within 3 business days of your order confirmation, please contact us.

We are unable to ship to the following locations:

• PO Boxes (for certain oversized items)
• APO/FPO addresses (some restrictions apply)
• Countries subject to international sanctions
• Remote locations with limited delivery service

Additionally, certain products are restricted from international shipping due to customs regulations, including:

• Beauty products containing alcohol
• Certain leather goods (due to CITES regulations)
• Oversized items exceeding weight or dimension limits

Restricted items will be clearly marked on the product page, and we will notify you if any items in your order cannot be shipped to your location.

While we strive to meet the estimated delivery times, delays can occasionally occur due to factors beyond our control, including:

• Severe weather conditions
• Natural disasters
• Customs delays
• Carrier service disruptions
• Public holidays
• High volume periods (sales events, holidays)

If your order is delayed, please check the tracking information for updates. If there is no tracking update for more than 3 business days, or if your order has exceeded the estimated delivery time by 5 or more days, please contact our customer service team for assistance.

We can only change the shipping address for your order if it has not yet been processed and shipped. To request an address change:

1. Contact our customer service immediately at the order platform or admin@ngworld.co.uk
2. Include your order number and the complete new address
3. We will confirm if the address change is possible

Once your order has been shipped, we cannot change the delivery address. If you realize the address is incorrect after shipping, please contact the shipping carrier directly using your tracking information.

If your package is marked as delivered but you have not received it, please follow these steps:

1. Check around your delivery location (porch, garage, with neighbors)
2. Wait 48 hours, as packages are sometimes marked as delivered before arrival
3. Contact the shipping carrier to file a delivery inquiry
4. Contact our customer service with your order number and carrier inquiry reference

For packages returned to us as undeliverable, we will notify you and offer the following options:

• Reship the package to a corrected address (additional shipping charges may apply)
• Issue a refund (excluding original shipping costs)

We reserve the right to charge a restocking fee of 15% for returned packages that we are unable to reship within 30 days of notification.

For orders placed through third-party platforms, shipping policies may vary slightly:

For orders placed on third-party platforms, any shipping issues should first be addressed through the platform's customer service channels.

If you have any questions about our shipping policy or need assistance with your order, please contact our shipping team:

For international shipping inquiries, please contact us at admin@ngworld.co.uk.