Terms of Service

Last Updated: June 21, 2025

These Terms of Service govern your use of NGWORLD's websites, products, and services, including our presence on third-party platforms such as Temu, Amazon, Shopify, and eBay.

1. Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms of Service, our Privacy Policy, and any other policies referenced herein. If you do not agree to these terms, you may not use our services.

Our services are intended for use by individuals aged 16 or older. By using our services, you represent and warrant that you are at least 16 years old.

2. Our Services

NGWORLD provides an online platform for the sale of fashion products, including clothing, accessories, and related items. Our services include:

  • Our official website and mobile applications
  • Our stores on third-party platforms (Amazon, Shopify, eBay, Temu, etc.)
  • Related services such as order processing, shipping, and customer support

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

3. Eligibility

To purchase products or use certain features of our services, you must:

  • Be at least 16 years of age
  • Have the legal capacity to enter into a binding contract
  • Provide accurate and complete information
  • Comply with these Terms of Service and all applicable laws

We reserve the right to refuse service to anyone for any reason at any time.

4. Accounts

4.1 Account Creation

You may need to create an account to access certain features of our services. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Keep your account information updated

4.2 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage resulting from your failure to maintain the security of your account.

4.3 Account Termination

You may terminate your account at any time by contacting customer support. We reserve the right to suspend or terminate your account at our discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.

5. Purchases and Payments

5.1 Orders

When you place an order through our services, you are making an offer to purchase the products at the stated price. We reserve the right to accept or reject your order for any reason, including but not limited to: product availability, errors in pricing or product information, or suspected fraud.

5.2 Pricing

All prices are displayed in the applicable currency and do not include taxes, duties, or shipping costs unless otherwise stated. We reserve the right to change prices at any time without notice, but changes will not affect orders that we have already accepted.

5.3 Payment

We accept various payment methods as indicated on our platforms. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information is accurate. We may use third-party payment processors to handle payments, and their terms and conditions will apply.

5.4 Taxes and Duties

You are responsible for all applicable taxes, duties, and customs charges. These may be calculated and charged at checkout or collected by the carrier upon delivery, depending on the destination country.

6. Shipping and Delivery

We will arrange for shipping of products to you in accordance with the shipping method you select during checkout. Estimated delivery times are provided for informational purposes only and are not guaranteed.

Risk of loss and title to products pass to you upon delivery. We are not responsible for delays in shipping caused by third-party carriers, weather conditions, or other circumstances beyond our control.

You are responsible for providing accurate shipping information. We are not liable for products shipped to incorrect addresses provided by you.

7. Returns and Refunds

7.1 Return Policy

You may return most products within 30 days of delivery for a full refund or exchange, provided the products are in their original condition, unused, and with all original tags and packaging.

7.2 Return Process

To initiate a return, please contact our customer support team with your order number and reason for return. We will provide instructions for returning the product. You are responsible for return shipping costs unless the return is due to our error.

7.3 Refunds

Refunds will be processed to the original payment method within a reasonable timeframe after we receive and inspect the returned product. Please note that it may take additional time for your financial institution to process the refund.

7.4 Non-Returnable Items

Certain items may not be eligible for return, including personalized products, intimate apparel, and items marked as final sale. This will be indicated on the product page.

8. Intellectual Property

All content on our services, including but not limited to text, images, graphics, logos, trademarks, product names, and software, is the property of NGWORLD or our licensors and is protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from our services without our prior written consent.

Trademarks used or displayed on our services are registered and unregistered trademarks of NGWORLD and other owners. Nothing in these Terms grants you a license to use any trademark.

9. User Conduct

When using our services, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit or upload any harmful, offensive, or inappropriate content
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt our services
  • Use our services for any fraudulent or deceptive purpose
  • Collect or store personal information of other users
  • Use automated systems or software to extract data from our services

We reserve the right to take appropriate action against users who violate these provisions, including account termination and legal action.

10. Third-Party Platforms

Our services may be accessible through third-party platforms, including but not limited to Amazon, Shopify, eBay, and Temu. When using our services through these platforms:

  • You agree to comply with the third party's terms of service and policies
  • Transactions may be processed through the third party's payment system
  • Shipping and return processes may be subject to the third party's requirements
  • Disputes may be handled through the third party's dispute resolution mechanisms

These Terms of Service are in addition to, and do not replace, the terms and policies of third-party platforms. In the event of a conflict between these Terms and a third party's terms, the third party's terms will govern with respect to your use of their platform.

11. Disclaimers

OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our services will be uninterrupted, secure, or error-free, or that products will meet your expectations. Product colors may vary slightly from their appearance on our websites due to differences in display devices.

Any content provided on our services is for informational purposes only and should not be relied upon as professional advice.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NGWORLD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR OTHER INTANGIBLES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE OUR SERVICES OR PRODUCTS.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCTS OR SERVICES GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRIOR TO THE CLAIM.

THIS LIMITATION OF LIABILITY APPLIES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE LEGAL THEORY UPON WHICH THE CLAIM IS BASED.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless NGWORLD, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

  • Your use of our services
  • Your violation of these Terms of Service
  • Your violation of any rights of another party
  • Your conduct in connection with our services

14. Termination

We may terminate or suspend your access to our services at any time, without prior notice or liability, for any reason, including but not limited to your breach of these Terms of Service.

Upon termination, your right to use our services will immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, and indemnification.

15. Changes to Terms

We reserve the right to modify these Terms of Service at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We may also provide additional notice of significant changes, such as through email or a prominent notice on our services.

Your continued use of our services after the changes become effective constitutes your acceptance of the new Terms. If you do not agree to the new terms, you should stop using our services.

16. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles.

For users in the European Union, these Terms shall be governed by the laws of Ireland, excluding its conflict of law rules. The parties agree that the courts of Ireland shall have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms.

Nothing in this section affects your statutory rights under applicable law.

17. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

  • Email: admin@ngworld.co.uk
  • Postal Address: Unit 45 Melchett Road, Kings Norton Business Centre, Birmingham, B30 3HP, GB
  • Phone: +44 1212707288